Support Engineer(WordPress)

  • Full Time (allows remote)
  • Asad Avenue, Mohammadpur
  • No. of Vacancies: 2
  • Experience: 1 - 3 Year
  • Posted 2 months ago

 

We are looking for support engineers who are passionate about helping people. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with customers and get the job done for them. We do this by listening to their queries, understanding their goals, and then guiding them to the best outcome.

Who We Are:

We are a leading Software and Application Development company. At XpeedStudio, we believe in product excellence as well as user experience. All our products are user-centered and aim to give the best experience to our customers.

We mostly develop WordPress products including themes and plugins. Our portfolio contains one of the most popular Elementor addons ElementsKit, WooCommerce Addons, Restaurant Apps, Social Plugins, Form Builders, and more. You will also find hundreds of stunning and user-friendly WordPress themes developed by XpeedStudio. Currently, we are working on SaaS products and AI tools to bring revolutionary changes in how our users solve their productivity, design, content and eCommerce related problems.

What We Do :

At XpeedStudio, we work together to build creative themes and feature-rich plugins for WordPress users. We have achieved more than 10,00,000+ happy customers around the globe.

Requirements

The main focus of this position is customer support and troubleshooting customer issues with WordPress Themes and plugins. In general, you should have a strong understanding of both the backend and front end of WordPress development, and the confidence to troubleshoot any issue that arises. The goal is for the support engineer to be able to handle at least 95% of support inquiries, handing the more complex ones off to the developer.

Required skills:

  • WordPress (at least advanced, if not expert. You are confident using the Codex and searching the core when necessary to fill any knowledge gaps.)
  • CSS (advanced – no CSS task should daunt you)
  • PHP (at least intermediate-level)
  • Javascript & jQuery (basic level of comfort and troubleshooting skills, though you’d rarely need to write any)
  • WordPress Theme or plugin Customization (knowledge of template structure, general theming, child themes)
  • Comfortable in Chrome Developer Tools (mainly for troubleshooting CSS, JS, and network issues)
  • Ability to run local test installs
  • Self-starter, motivated & fast learner
  • Excellent customer service skills
  • Polite, patient, helpful, even with impolite customers
  • Fluent written English, excellent communication skills

Educational Requirements:

– This position is not for any Fresher.
– Preferably CSE Background.
– For the people who have at least 2+ years of experienced, Educational qualification may be compromised.

Working Days

– Weekly 5 days. Sunday to Thursday. 10 AM to 7 PM. (Lunch break 1 hour)

Salary Range: –

– 25 to 40K BDT per month (Based on your experience)

Benefits you’ll get: :

– A great product and a highly motivated and experienced team that wants to push boundaries.
– Yearly Two festival bonuses (According to the company policy).
— When you complete 2+ years, you will get an additional 20%+ bonus.
— When you complete 3+ years, you will get THREE bonuses.
– Casual Leave Encashment + 02 Festival Bonus.
– Incentive Project Wise.
– Product Profit Bonus (According to the company policy).
– Training and learning materials to improve skills.
– Lunch and Snacks will be provided from the office.
– Unlimited tea and coffee.
– Annual Salary Increments According to performance.
– Monthly Team Outing.
– Occasional Office potluck, pizza party, desert party etc.
– Yearly Team Buffets.
– Yearly Performance Bonus.
– Yearly Recognization & Day Tour.
– Annual Pleasure Tour.
– Fun, Relaxed Working Environment.
– Other facilities as per company policy.

Application Deadline: May 30, 2022

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