Support Engineer (WordPress)

  • Full Time
  • Asad Avenue, Mohammadpur
  • No. of Vacancies: 2
  • Experience: 1 - 3 Year
  • Posted 9 months ago

Support Engineer Job Post - Xpeedstudio

We are looking for support engineers who are passionate about helping people. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with customers and get the job done for them. We do this by listening to their queries, understanding their goals, and then guiding them to the best outcome.

What We Do :

Over 45000+ customers using our themes
XpeedStudio at ThemeForest
Trippls at ThemeForest

Over 350,000+ customers using our Plugins
Wpmet at WordPress.org
ThemeWinter at WordPress.org

Requirements

The main focus of this position is customer support and troubleshooting customer issues with WordPress Themes and plugins. In general, you should have a strong understanding of both the backend and front end of WordPress development, and the confidence to troubleshoot any issue that arises. The goal is for the support engineer to be able to handle at least 95% of support inquiries, handing the more complex ones off to the developer.

Required skills:

  • WordPress (at least advanced, if not expert. You are confident using the Codex and searching the core when necessary to fill any knowledge gaps.)
  • CSS (advanced – no CSS task should daunt you)
  • PHP (at least intermediate-level)
  • Javascript & jQuery (basic level of comfort and troubleshooting skills, though you’d rarely need to write any)
  • WordPress Theme or plugin Customization (knowledge of template structure, general theming, child themes)
  • Comfortable in Chrome Developer Tools (mainly for troubleshooting CSS, JS, and network issues)
  • Ability to run local test installs
  • Self-starter, motivated & fast learner
  • Excellent customer service skills
  • Polite, patient, helpful, even with impolite customers
  • Fluent written English, excellent communication skills

Educational Requirements:

– This position is not for any Fresher.
– Preferably CSE Background.
– For the people who have at least 2+ years of experienced, Educational qualification may be compromised.

Working Days

– Weekly 5 days. Sunday to Thursday. 10 AM to 7 PM. (Lunch break 1 hour)

Salary Range: –

– 25 to 40K BDT per month (Based on your experience)

Benefits you’ll get: :

– A great product and a highly motivated and experienced team that wants to push boundaries
– Two festival bonus (According to the company policy)
– Training and learning materials to improve skills.
– Lunch and Snacks will be provided from the office.
– Unlimited tea and coffee.
– Fun, Relaxed Working Environment
– Annual Salary Increments According to performance
– Casual Leave Encashment + Bonus
– Incentive Project Wise
– Monthly Team Buffet & Office pizza party
– Yearly Performance Bonus
– Yearly Recognization
– Annual Pleasure Tour
– Other facilities as per company policy

Application Deadline: May 30, 2021

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